• "We", "our" "ourselves" or "us" means Air New Zealand Limited.
• "You", "your" or "yourself" means any person, except members of the crew, carried or to be carried in our aircraft pursuant to a Ticket. (See also definition of "Passenger").

"AGREED STOPPING PLACES" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.

"AIRLINE DESIGNATOR CODE" means the two-characters or three letters which identify particular air carriers.

"AUTHORISED AGENT" means a passenger sales agent who has been appointed by us to represent us in the sale of air carriage on our services.

"BAGGAGE" means your articles, effects and other personal property accompanying you on your journey. Unless otherwise specified, it includes both your Checked and Unchecked Baggage.

"BAGGAGE CHECK" means those portions of the Ticket or other documents issued by us or on our behalf that relate to the carriage of your Checked Baggage.

"BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.

"BOARDING PASS" means the document issued to you at check-in which entitles you to board and occupy a specified seat on the aircraft.

"CARRIER" means an air carrier other than us, whose airline designator code appears on your Ticket or on a Conjunction Ticket.

"CHECKED BAGGAGE" means Baggage of which we take custody of and for which we have issued a Baggage Check.

"CODE SHARE FLIGHT" means a flight operated by another air carrier on which we issue a Ticket showing our name or Airline Designator Code as the carrier pursuant to an agreement between us and that carrier.

"CONDITIONS" means these Conditions of Carriage.

"CONDITIONS OF CONTRACT" means the terms and conditions on which the contract for your carriage has been made and which are contained in or delivered with your Ticket, Itinerary/Receipt, Website booking page or Boarding Pass and which incorporate these Conditions of Carriage by reference.

"CONJUNCTION TICKET" means a Ticket issued to you in connection with another Ticket which together constitute a single contract of carriage.

"CONVENTION" means, unless otherwise specified, whichever of the following instruments (or the following instruments as amended) that may be applicable:
the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);
the Warsaw Convention as amended at The Hague on 28 September 1955;
the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975);
the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975);
the Guadalajara Convention supplementary to the Warsaw Convention (1961);
the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Montreal, 28 May 1999 (hereinafter referred to as the Montreal Convention).

"COUPON" means both a paper Flight Coupon and an Electronic Coupon.

"DAMAGE" means the death, wounding, or other bodily injury of a Passenger and loss, partial loss, theft of or other damage to Baggage, arising out of or in connection with carriage by air or other services incidental thereto performed by us.

"DAYS" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining the duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

"ELECTRONIC COUPON" means an electronic flight coupon or other value document in electronic record form held in our database.

"ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a Boarding Pass.

"EUROPEAN UNION" means those states which are for the time being members of the European Union as established by the Treaty of Rome 1957 (as subsequently amended).

"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.

"ITINERARY/RECEIPT" means a document or documents we issue to a Passenger travelling on an Electronic Ticket that contains the passenger's name, travel details and notices.

"PASSENGER" means any person, except a member of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition of "you", "your" and "yourself").

"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.

"SDR" means a Special Drawing Right of the International Monetary Fund.

"STOPOVER" means an agreed break in your journey at a point between the place of departure and the place of destination.

"TARIFF" means the published fares, charges and/or related Conditions of Carriage of an airline filed with the Governments of Canada or the United States of America.

"TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons.

"UNCHECKED BAGGAGE" means any of your Baggage other than Checked Baggage.

"WEBSITE" means one of our world-wide internet sites.

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