5.1 RESERVATION REQUIREMENTS

5.1.1 Reservations are not confirmed until recorded as accepted by us.
5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations.

5.2 TICKETING TIME LIMIT

If you have not paid for the Ticket prior to the specified ticketing deadline, as advised by us or our Authorised Agent, we may cancel your reservations.

5.3 PERSONAL INFORMATION

You acknowledge that personal information has been given to us for the purposes of making reservations, purchasing and issuing a Ticket and all other ancillary documents relating to your carriage, obtaining ancillary services, developing and providing services (including new services), handling customer relations issues, facilitating immigration and entry procedures, facilitating security checks, and making available such personal information to government agencies, in connection with your travel. For these purposes, you authorise us to retain such information and to transmit, share or make it available to our own offices, Authorised Agents, government agencies, other Carriers or the providers of the above-mentioned services. The Privacy Act 1993 (New Zealand) may be applicable to the personal information you have given us. In processing your personal information we may disclose it to countries which may not afford the same level of protection provided under the Privacy Act 1993 (New Zealand). Under that Act you have the right to inspect such information and have it corrected, if necessary. If you would like to know what personal information we are holding about you and/or correct the personal information that we hold about you, please contact your local office or write to Customer Relations, Air New Zealand Limited, Private Bag 92007, Auckland 1, New Zealand.

5.4 SEATING

We will endeavour to honour seating requests, however, we cannot guarantee provision of any particular seat, even if your reservation is confirmed. We reserve the right to assign or reassign seats at any time as we deem necessary.

5.5 SERVICE CHARGE IF RESERVATION NOT USED

Except in the case of travel on non-refundable fares, you may be required to pay a reasonable service charge if you fail to use your reservation.

5.6 RECONFIRMATION OF RESERVATIONS

Onward or return reservations may be required to be reconfirmed within time limits specified by us or other Carriers. We will advise you when we require reconfirmation, however, you should check the requirements of any other Carriers involved in your journey.

5.7 CANCELLATION OF ONWARD RESERVATIONS

If you do not use a reservation or fail to comply with any such reconfirmation requirement your onward or return reservations may be cancelled.

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