7.1 RIGHT TO REFUSE CARRIAGE

We may refuse to carry you or your Baggage if, in the exercise of our reasonable discretion, we decide or establish any of the following:

7.1.1 such action is necessary for reasons of safety;
7.1.2 such action is necessary in order to comply with any applicable laws, regulations, or orders of any state or country to be flown from, into or over;
7.1.3 your conduct, age or mental or physical state is such as to require special assistance, cause discomfort or make yourself objectionable to other passengers or involve any hazard or risk to yourself or to other persons or to property;
7.1.4 such action is necessary because you have failed to observe any of our instructions;
7.1.5 you have refused to submit to a security check;
7.1.6 you have not paid the applicable fare or any charges or taxes;
7.1.7 you do not appear to have valid travel documents; you may seek to enter a country through which you are in transit; you may destroy your travel documents during flight; you refuse to surrender your travel documents to the flight crew, against receipt, when so requested;
7.1.8 the Ticket you present has been acquired unlawfully or has been purchased from an entity other than us or our Authorised Agent; has been reported as being lost or stolen; is a counterfeit; or contains a Flight Coupon that has been altered by anyone other than us or our Authorised Agent, or has been mutilated;
7.1.9 you cannot prove that you are the person named in the Ticket;
7.1.10 such action is necessary because you have previously committed an act or omission of the type referred to above in 7.1.

7.2 SPECIAL ASSISTANCE

Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, persons with illness, or other people requiring special assistance, is subject to prior arrangement with us. Passengers with disabilities who have advised us of their disability and any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage because of such disability or special requirements.

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